Is your Aquafire not turning on? Review the chart below to find a solution!. *Important Tip: Most common issues can be prevented with a whole insert cleaning. We recommend cleaning your insert(s) 2-3 times a year depending on frequency of use and wat

<p>Is your Aquafire not turning on? Review the chart below to find a solution!</p><hr><p>*Important Tip: Most common issues can be prevented with a whole insert cleaning. We recommend cleaning your insert(s) 2-3 times a year depending on frequency of use and water quality. Please start with our <a href="https://aquafire.gorgias.help/en-US/general-cleaning-for-aquafire-and-aquafire-pro-340453" rel="noopener noreferrer" target="_blank"><strong>Preventative Maintenance Guide</strong></a> to see if that solves your problem&#xA0;</p><p><br></p><table style="width: 74%; margin-right: calc(26%);"><thead><tr><th style="width: 28.1921%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Problem</span></div></th><th style="width: 36.261%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Possible Cause</span></div></th><th style="width: 35.2722%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Solution</span></div></th></tr></thead><tbody><tr><td rowspan="2" style="width: 28.1921%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Unit fails to turn on when using the power button on the fireplace</span></strong></div></td><td style="width: 36.261%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Power supply not properly plugged in</span></div></td><td style="width: 35.2722%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><span style="color: rgb(0, 0, 0);">Check power supply connections and look for green LED on power supply indicating that it&apos;s powered</span><br></td></tr><tr><td style="width: 36.261%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Wall outlet may not be powered</span></div></td><td style="width: 35.2722%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Check breaker main panel in building to see if breaker has been tripped or turned off</span></div></td></tr><tr><td style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Power supply indicator light is green, but unit still won&apos;t turn on</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Main fuse inside the fireplace may be blown</span></div></td><td style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Contact support for assistance</span></div></td></tr><tr><td style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Power supply indicator light is red</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Power supply has somehow been damaged</span></div></td><td style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Contact support for assistance</span></div></td></tr><tr><td style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Unit turns on, but power button flashes and immediately shuts off</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Possible internal component failure due to rough handling during shipping</span></div></td><td style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Contact support for assistance</span></div></td></tr><tr><td rowspan="2" style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Unit appears to have power, but a &quot;buzzing&quot; sound is heard</span></strong></div><p><br></p></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Power supply may not be fully plugged in on the back of the unit</span></div></td><td style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Check that 90 degree fitting is securely plugged in on the back of the unit. If it is and buzzing continues, contact support</span></div></td></tr><tr><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Power supply is fully plugged in on the back of the unit, but buzzing persists</span></div><p><br></p></td><td style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Main power outlet may be loose. Contact support for assistance</span></div></td></tr></tbody></table>

Power Issues

Do not stress, your Aquafire is trying to communicate it's water level or power issue with you!. Beeping can signal a few things:. 1. 2 quick beeps = low/no water. It will beep and turn off when it is low and/or out of water. Please refill your Aquaf

<p>Do not stress, your Aquafire is trying to communicate it&apos;s water level or power issue with you!</p><p>Beeping can signal a few things:&#xA0;</p><p>1. <strong><em>2 quick beeps =</em></strong><strong>&#xA0;low/no wa</strong><strong>ter</strong>. It will beep and turn off when it is low and/or out of water. Please refill your Aquafire and turn it on again.&#xA0;</p><p id="isPasted"><em>Important note: It can take multiple fills to completely fill your Aquafire the first time. This is completely normal. Your Aquafire will fill correctly and completely on subsequent refills.&#xA0;</em></p><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="434" height="772" src="https://www.youtube.com/embed/elCwmtnKpZo" title="What the Beep? Low/no Water Beeps" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span></p><p><br></p><p>2. <strong><em>3 long beeps</em> =</strong> <strong>overflow protection or&#xA0;</strong><strong>high water in the mist tube</strong>. If it&apos;s our newer models - AWA2 or AWPR2 - when high water is detected in the mist tube the insert will go through a series of alarm beeping, flashing lights and then eventually turn off. This is a protection feature to prevent water overflow and is usually caused by a stuck float sensor. Please reference <a href="https://aquafire.gorgias.help/en-US/low-or-uneven-%22flame%22-271574" rel="noopener noreferrer" target="_blank">THIS ARTICLE</a> to &#xA0;remedy a stuck float sensor.</p><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="434" height="772" src="https://www.youtube.com/embed/FqJP-wLYBhY" title="What the Beep? Overflow Beeps" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p><p>3. <strong><em>1 short beep</em> =&#xA0;</strong><strong>shortage or&#xA0;</strong><strong>an i</strong><strong>ssue with the power adaptor</strong>. Short, quick beeps can signal there is a power issue with the AC Power Adaptor. First, check that the power adaptor is fully plugged into the wall outlet, the back of the Aquafire and the power block itself. If everything seems tightly connected, there may be an issue with the power adaptor itself. Please contact our Customer Experience Team, ces@aquafire.com, for further maintenance instructions.</p><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="434" height="772" src="https://www.youtube.com/embed/Dk-9FRpVdzk" title="What the Beep? Voltage or Transformer Beeps" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p><p>&#xA0;</p><p><br></p>

My Aquafire is beeping!

The chart below contains easy solutions for common issues you may encounter with the remote control for your Aquafire and Aquafire Pro.

<p>The chart below contains easy solutions for common issues you may encounter with the remote control for your Aquafire and Aquafire Pro</p><hr><p><br></p><table id="isPasted" style="width: 74%; margin-right: calc(26%);"><thead><tr><th style="width: 28.1921%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Problem</span></div></th><th style="width: 36.261%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Possible Cause</span></div></th><th style="width: 35.2722%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Solution</span></div></th></tr></thead><tbody><tr><td rowspan="2" style="width: 28.1921%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Remote control does not turn fireplace on/off</span></strong></div></td><td style="width: 36.261%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Possible dead battery</span></div></td><td style="width: 35.2722%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><span style="color: rgb(0, 0, 0);">Install new CR-2032 battery (Lithium)</span><br></td></tr><tr><td style="width: 36.261%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Remote may not be synced to this particular fireplace</span></div></td><td style="width: 35.2722%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Push and hold the power button on the fireplace until it flashes, then hit any button on the remote. Use this process to sync multiple fireplaces to a single remote</span></div></td></tr><tr><td rowspan="2" style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Remote control powers the fireplace on/off, but doesn&apos;t seem to respond to flame adjustments or color changes</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Possible low battery</span></div></td><td style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Install new CR-2032 battery (Lithium)</span></div></td></tr><tr><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><span style="color: rgb(0, 0, 0);">Possible sync issue</span><br></td><td style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><span style="color: rgb(0, 0, 0);">Push and hold the power button on the fireplace until it flashes, then hit any button on the remote. Use this process to sync multiple fireplaces to a single remote</span><br></td></tr><tr><td style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Remote does not work despite trying all steps listed above</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Remote may be malfunctioning</span></div></td><td style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Contact support for assistance</span></div></td></tr></tbody></table>

Remote Control Issues

Please feel free to reach out to our Customer Experience Team via email anytime!

Power/Electrical

Power Issues

My Aquafire is beeping!

Remote Control Issues