Something just not right with your Aquafire? We have the resources for you to troubleshoot and resolve common issues without having to speak to a Support Specialist.
In order for the fireplace inserts to operate properly and ensure a long, healthy life, they need to be descaled and cleaned regularly. How often will depend on the quality of your water and how often the inserts are in operation. Harder water requir
When you submit a request for service, we need a handful of information to locate your sale and your fireplace in our system. One of the most important pieces of information is your serial number is typically located in two places:. This one can be s
If you have been enjoying your Aquafire and Aquafire Pro for an extended amount of time, you may notice your "flame" getting lower and lower until it eventually disappears. This is a normal function of the Aquafire and Aquafire Pro and signals it is
Flames uneven?. Flames non-existent?. Flames not as tall as they normally are?. If you have ever turned on your Aquafire or Aquafire Pro and the flames don't look quite right, then this article is for you!. The common culprit for uneven or low mist i
Congratulations on installing your new Aquafire Pro! If you choose to operate your Aquafire Pro via the AFIREWATER Prestige App, there are a couple details to consider before you connect:. The Aquafire Pro will only connect to a 2.4 Ghz router networ
Is your Aquafire not turning on? Review the chart below to find a solution!. *Important Tip: Most common issues can be prevented with a whole insert cleaning. We recommend cleaning your insert(s) 2-3 times a year depending on frequency of use and wat
Got water problems? Review the chart below to find a solution!. *Important Tip: Most common issues can be prevented with a whole insert cleaning. We recommend cleaning your insert(s) 2-3 times a year depending on frequency of use and water quality. P
Is your vapor flame not behaving as it should? Review the chart below to find a solution!. *Important Tip: Most common issues can be prevented with a whole insert cleaning. We recommend cleaning your insert(s) 2-3 times a year depending on frequency
The chart below contains easy solutions for common light issues you may encounter with your Aquafire Pro (AWPR). RGB button must be on to select RGB colors.
The chart below contains easy solutions for common light issues you may encounter with your Aquafire (AWA).
The chart below contains easy solutions for common issues you may encounter with the remote control for your Aquafire and Aquafire Pro.