Device Maintenance

Help & Troubleshooting

Please feel free to reach out to our Customer Experience Team via email anytime!

We're available weekdays, 9am to 4:30 PM EDT

Contact Us

Home

Aquafire

Something just not right with your Aquafire? We have the resources for you to troubleshoot and resolve common issues without having to speak to a Support Specialist.

Maintenance & Troubleshooting

Buying early in the construction phase? READ ME FIRST

Decoding Aquafire SKUs

Do the inserts make a sound?

Do the inserts provide heat?

Do you sell fireplace surrounds or accessories?

Do I need to waterproof the insert enclosure?

Why we utilize UV-C Technology

Is Aquafire Humidifying?

Media/Accessory Use with Aquafire

Installing Multiple Inserts

Learn before you buy

Installation Guide and Manuals

MSRP Pricing

Dimensions, Specs, and Downloads

Aquafire Pro

Aquafire Lite

Aquafire Gatsby

Fireplace Overview, Installation, and Owner Resources

Accessing the Water Connection After Install

Room Air Flow Considerations

Light Trap Examples

Glass Enclosure Options

Outdoor Installation Guidelines

Light Trap Examples copy

Room & Environment Considerations

How to avoid ceiling light bleed

How to avoid side-light reflections

Light Path Comparisons

Common Enclosure Dimensions

Recommended enclosure finishes

Converting STEP files into Revit

Designing without a Light Trap

Enclosure Design Tips

Buildout Design Considerations

Installation without Direct Plumb Kits

How to use the Dry Contact Port

How do I control multiple inserts?

Vapor Pure Instruction Manual

Vapor Pure Water Softener

How to Install the Direct Plumb Kit

Direct Plumb Kit

Accessory Assembly & Upgrades

Payment Terms

Lead Times

What are my shipping options?

How much does it cost to ship?

Will I be charged Sales Tax?

Delivery Inspection

Return Policy

Billing & Shipping

General Cleaning for Aquafire and Aquafire Pro

Mist Maker Cleaning or Replacement

Identifying Serial Number

Flame Issues - Low or Uneven "Flame"

Flame Issues - Downdrafting

Flame Issues - Smoky / Foggy Appearance

Adjusting the Aquafire Flame

Flame Appearance Troubleshooting

Flame/Vapor

Light Issues - Aquafire Pro

Light Issues - Aquafire

My Lights Won't Turn On

Light Bar

Aquafire Pro - Phone App not connecting

Phone App

Power Issues

My Aquafire is beeping!

Remote Control Issues

Power/Electrical

Water Issues

Water

Brand Guidelines

Photo Assets

Product Resources

Dealer Warranty

Dealer Purchase Agreement

Online Dealer Warranty

Online Dealer Purchase Agreement

Warranties and Purchase Agreements

Dealer Resources