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<p>The chart below contains easy solutions for common issues you may encounter with the remote control for your Aquafire and Aquafire Pro</p><hr><p><br></p><table id="isPasted" style="width: 74%; margin-right: calc(26%);"><thead><tr><th style="width: 28.1921%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Problem</span></div></th><th style="width: 36.261%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Possible Cause</span></div></th><th style="width: 35.2722%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Solution</span></div></th></tr></thead><tbody><tr><td rowspan="2" style="width: 28.1921%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Remote control does not turn fireplace on/off</span></strong></div></td><td style="width: 36.261%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Possible dead battery</span></div></td><td style="width: 35.2722%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><span style="color: rgb(0, 0, 0);">Install new CR-2032 battery (Lithium)</span><br></td></tr><tr><td style="width: 36.261%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Remote may not be synced to this particular fireplace</span></div></td><td style="width: 35.2722%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Push and hold the power button on the fireplace until it flashes, then hit any button on the remote. Use this process to sync multiple fireplaces to a single remote</span></div></td></tr><tr><td rowspan="2" style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Remote control powers the fireplace on/off, but doesn&apos;t seem to respond to flame adjustments or color changes</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Possible low battery</span></div></td><td style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Install new CR-2032 battery (Lithium)</span></div></td></tr><tr><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><span style="color: rgb(0, 0, 0);">Possible sync issue</span><br></td><td style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><span style="color: rgb(0, 0, 0);">Push and hold the power button on the fireplace until it flashes, then hit any button on the remote. Use this process to sync multiple fireplaces to a single remote</span><br></td></tr><tr><td style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Remote does not work despite trying all steps listed above</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Remote may be malfunctioning</span></div></td><td style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Contact support for assistance</span></div></td></tr></tbody></table>

The chart below contains easy solutions for common issues you may encounter with the remote control for your Aquafire and Aquafire Pro.

Remote Control Issues

Maintenance & Troubleshooting

Help & Troubleshooting

Power/Electrical

Buying early in the construction phase? READ ME FIRST

Decoding Aquafire SKUs

Do the inserts make a sound?

Do the inserts provide heat?

Do you sell fireplace surrounds or accessories?

Do I need to waterproof the insert enclosure?

Why we utilize UV-C Technology

Is Aquafire Humidifying?

Media/Accessory Use with Aquafire

Installing Multiple Inserts

Learn before you buy

Installation Guide and Manuals

MSRP Pricing

Product Resources

Aquafire Pro

Aquafire Lite

Aquafire Gatsby

Fireplace Overview, Installation, and Owner Resources

Accessing the Water Connection After Install

Room Air Flow Considerations

Light Trap Examples

Glass Enclosure Options

Outdoor Installation Guidelines

Light Trap Examples copy

Room & Environment Considerations

How to avoid ceiling light bleed

How to avoid side-light reflections

Light Path Comparisons

Common Enclosure Dimensions

Recommended enclosure finishes

Converting STEP files into Revit

Designing without a Light Trap

Enclosure Design Tips

Buildout Design Considerations

Installation without Direct Plumb Kits

How to use the Dry Contact Port

How do I control multiple inserts?

Vapor Pure Instruction Manual

Vapor Pure Water Softener

How to Install the Direct Plumb Kit

Direct Plumb Kit

Accessory Assembly & Upgrades

Payment Terms

Lead Times

What are my shipping options?

How much does it cost to ship?

Will I be charged Sales Tax?

Delivery Inspection

Return Policy

Billing & Shipping

General Cleaning for Aquafire and Aquafire Pro

Mist Maker Cleaning or Replacement

Device Maintenance

Identifying Serial Number

Flame Issues - Low or Uneven "Flame"

Flame Issues - Downdrafting

Flame Issues - Smoky / Foggy Appearance

Adjusting the Aquafire Flame

Flame Appearance Troubleshooting

Flame/Vapor

Light Issues - Aquafire Pro

Light Issues - Aquafire

My Lights Won't Turn On

Light Bar

Aquafire Pro - Phone App not connecting

Phone App

Power Issues

My Aquafire is beeping!

Water Issues

Water

Brand Guidelines

Photo Assets

Dealer Warranty

Dealer Purchase Agreement

Online Dealer Warranty

Online Dealer Purchase Agreement

Warranties and Purchase Agreements

Professional Resources

Remote Control IssuesUpdated 6 months ago