Power IssuesUpdated 7 months ago
Is your Aquafire not turning on? Review the chart below to find a solution!
*Important Tip: Most common issues can be prevented with a whole insert cleaning. We recommend cleaning your insert(s) 2-3 times a year depending on frequency of use and water quality. Please start with our Preventative Maintenance Guide to see if that solves your problem
Problem | Possible Cause | Solution |
|---|---|---|
Unit fails to turn on when using the power button on the fireplace | Power supply not properly plugged in | Check power supply connections and look for green LED on power supply indicating that it's powered |
Wall outlet may not be powered | Check breaker main panel in building to see if breaker has been tripped or turned off | |
Power supply indicator light is green, but unit still won't turn on | Main fuse inside the fireplace may be blown | Contact support for assistance |
Power supply indicator light is red | Power supply has somehow been damaged | Contact support for assistance |
Unit turns on, but power button flashes and immediately shuts off | Possible internal component failure due to rough handling during shipping | Contact support for assistance |
Unit appears to have power, but a "buzzing" sound is heard | Power supply may not be fully plugged in on the back of the unit | Check that 90 degree fitting is securely plugged in on the back of the unit. If it is and buzzing continues, contact support |
Power supply is fully plugged in on the back of the unit, but buzzing persists | Main power outlet may be loose. Contact support for assistance |