The chart below contains easy solutions for common light issues you may encounter with your Aquafire Pro (AWPR). RGB button must be on to select RGB colors.

<p>The chart below contains easy solutions for common light issues you may encounter with your Aquafire Pro (AWPR)</p><hr><table id="isPasted" style="width: 74%; margin-right: calc(26%);"><thead><tr><th style="width: 28.1921%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Problem</span></div></th><th style="width: 36.261%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Possible Cause</span></div></th><th colspan="2" style="width: 35.2722%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Solution</span></div></th></tr></thead><tbody><tr><td rowspan="3" style="width: 28.1921%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Lights are not on when unit is on</span></strong></div></td><td style="width: 36.261%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Loose connection on light strip(s)</span></div></td><td colspan="2" style="width: 35.2722%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><span style="color: rgb(0, 0, 0);">Check connection on right end of light strip to make sure it is securely connected</span><br></td></tr><tr><td style="width: 36.261%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Possible problem with the light strip or LED driver card</span></div></td><td colspan="2" style="width: 35.2722%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Contact support for further assistance</span></div></td></tr><tr><td style="width: 36.261%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><span style="color: rgb(0, 0, 0);">Orange button and RBG Button may be turned off</span></td><td rowspan="3" style="width: 22.699%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><span style="color: rgb(0, 0, 0); font-size: 14px;">Use remote or phone app to turn light strips on/off for desired effect.</span><p><span style="color: rgb(0, 0, 0); font-size: 14px;">RGB button must be on to select RGB colors</span></p><br><div style="text-align: center;"><br></div></td><td rowspan="3" style="width: 12.8479%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><span class="fr-img-caption fr-fic fr-dib fr-rounded" style="width: 55px;"><span class="fr-img-wrap"><img src="https://attachments.gorgias.help/uploads.gorgias.io/PG09N6gmbp74j5gK/undefined-27714ce3-178e-414a-be45-d69bf15ba836" style="width: 49px;" class="fr-fic fr-dib" alt="Orange Light Strip"></span></span></td></tr><tr><td style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Orange lights are not on when unit is on</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Orange button on remote may be turned off</span></div></td></tr><tr><td style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Colored lights are not on when unit is on</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">RGB button on remote may be turned off</span></div></td></tr><tr><td style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">One or more light cells are not working on an individual light strip</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">There is a problem with the light strip or LED driver card</span></div></td><td colspan="2" style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Contact support for assistance</span></div></td></tr></tbody></table><p><br></p><p><br></p>

Light Issues - Aquafire Pro

The chart below contains easy solutions for common light issues you may encounter with your Aquafire (AWA).

<p>The chart below contains easy solutions for common light issues you may encounter with your Aquafire (AWA)</p><hr><p><br></p><table id="isPasted" style="width: 74%; margin-right: calc(26%);"><thead><tr><th style="width: 28.1921%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Problem</span></div></th><th style="width: 36.261%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Possible Cause</span></div></th><th style="width: 35.2722%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Solution</span></div></th></tr></thead><tbody><tr><td rowspan="2" style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Lights are not on when unit is on</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Loose connection on light strip(s)</span></div></td><td style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Check connection on right end of light strip to make sure it is securely connected</span></div></td></tr><tr><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><span style="color: rgb(0, 0, 0);">Possible problem with the light strip or LED driver card</span><br></td><td style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><span style="color: rgb(0, 0, 0);">Contact support for further assistance</span><br></td></tr><tr><td style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">One or more light cells are not working on an individual light strip</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">There is a problem with the light strip</span></div></td><td style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Contact support for further assistance</span></div></td></tr></tbody></table>

Light Issues - Aquafire

First check that the light connections are tight and the proper buttons on the remote control are activated. See the appropriate Light Issues Help Article for your Aquafire Model. If they are still not turning on, the most likely answer is they have

<p>First check that the light connections are tight and the proper buttons on the remote control are activated. See the appropriate Light Issues Help Article for your Aquafire Model.</p><p>If they are still not turning on, the most likely answer is they have shorted out and need to be replaced. LED lights in a wet environment will cut the lifespan and therefore do need to be replaced periodically, which is why we consider them a wear item. We sell replacement LED lights directly through our website: <a href="https://www.aquafire.com/collections/replacement-parts" id="isPasted">https://www.aquafire.com/collections/replacement-parts</a></p><p id="isPasted">If you feel the lights have shorted prematurely, the top 3 causes of lights not functioning properly are:</p><ul><li>Excess mist falling back onto the light connection. The most common causes of this are:<ul><li>Strong air currents in the room that push the vapor onto the lighting connections</li><li><a href="https://aquafire.gorgias.help/en-US/flame-issues---downdrafting-677269" target="_blank" rel="noopener noreferrer">Down-drafting</a> - which is when the vapor is pulled down into the interior of the Aquafire when the HVAC turns on. It is caused by openings within the walls behind/underneath the Aquafire enclosure</li></ul></li><li>Scaling accumulating on the light connection</li><li>Any kind of water leaking onto the light connection due to improper manual filling or other customer interaction.</li></ul><p>Once the lights have shorted, it is hard to bring them back to life. However, you can prevent the excess vapor and scaling with:</p><ul><li>Regular cleaning</li><li>A water softener, such as the <a href="https://www.aquafire.com/products/vapor-pure-filter-softener-system?selling_plan=692756185408&amp;variant=49117901390144" rel="noopener noreferrer" target="_blank">Vapor Pure&#xA0;</a>&#xA0;</li><li>Redirecting any strong air currents in the room so vapor is not being pushed back onto the lights.</li><li>Insulating or installing a barrier in the open wall space underneath and behind your Aquafire enclosure.</li><li>Refrain from operating the Aquafires 24/7. Constant operation will cause excess vapor to settle on the lighting connections.&#xA0;</li><li>Set the flame settings (density and speed) to a lower setting</li><li><img src="https://attachments.gorgias.help/PG09N6gmbp74j5gK/hc/JWjXVxG44y6DvMqm/2025092613-f39b36e2-63ed-493f-ba90-f03795472fc8-screenshot%202025-09-26%20at%209.26.39%E2%80%AFam.png" style="width: 300px;" class="fr-fic fr-dib"></li><li><a href="https://aquafire.gorgias.help/en-US/adjusting-the-aquafire-flame-483763" target="_blank" rel="noopener noreferrer">Adjust the flame for your environment</a></li></ul>

My Lights Won't Turn On

Please review this short video before replacing a light strip. Each light strip comes with 10 small screws. All 10 screws are needed for replacement. We don't actively stock the replacement screws but they can be locally sourced through your hardware

<p>Please review this <a href="https://drive.google.com/file/d/1yHMDiPNfYbHZed0qfgnZ59zsI3Oakqea/view?usp=sharing" target="_blank" rel="noopener noreferrer">short video</a> before replacing a light strip.&#xA0;</p><p>Each light strip comes with 10 small screws. All 10 screws are needed for replacement. We don&apos;t actively stock the replacement screws but they can be locally sourced through your hardware store or Amazon. The screw size is M3 x 8mm.&#xA0;</p><p>Amazon Link for M3 x 8mm replacement screws: <a target="_blank" href="https://a.co/d/04bmeecn" rel="noopener noreferrer" style=" text-decoration: none;" id="isPasted">https://a.co/d/04bmeecn</a></p><p><br></p>

Replacing a Light Strip - Video

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