My Lights Won't Turn OnUpdated a month ago
First check that the light connections are tight and the proper buttons on the remote control are activated. See the appropriate Light Issues Help Article for your Aquafire Model.
If they are still not turning on, the most likely answer is they have shorted out and need to be replaced. We sell replacement LED lights directly through our website: https://www.aquafire.com/collections/replacement-parts
The top 3 causes of lights not functioning properly and shorting prematurely are:
- Excess mist falling back onto the light connection
- Scaling accumulating on the light connection
- Any kind of water leaking onto the light connection due to improper manual filling or other customer interaction.
Once the lights have shorted, it is hard to bring them back to life. However, you can prevent the excess vapor and scaling with:
- Regular cleaning
- A water softener, such as the Vapor Pure
- Redirecting any strong air currents in the room so vapor is not being pushed back onto the lights.
- Refrain from operating the Aquafire's 24/7. Constant operation will cause excess vapor to settle on the lighting connections.
- Set the flame settings (height and speed) to a lower setting
- Adjust the flame for your environment