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<p>The chart below contains easy solutions for common light issues you may encounter with your Aquafire Pro (AWPR)</p><hr><table id="isPasted" style="width: 74%; margin-right: calc(26%);"><thead><tr><th style="width: 28.1921%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Problem</span></div></th><th style="width: 36.261%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Possible Cause</span></div></th><th colspan="2" style="width: 35.2722%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Solution</span></div></th></tr></thead><tbody><tr><td rowspan="3" style="width: 28.1921%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Lights are not on when unit is on</span></strong></div></td><td style="width: 36.261%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Loose connection on light strip(s)</span></div></td><td colspan="2" style="width: 35.2722%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><span style="color: rgb(0, 0, 0);">Check connection on right end of light strip to make sure it is securely connected</span><br></td></tr><tr><td style="width: 36.261%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Possible problem with the light strip or LED driver card</span></div></td><td colspan="2" style="width: 35.2722%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Contact support for further assistance</span></div></td></tr><tr><td style="width: 36.261%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><span style="color: rgb(0, 0, 0);">Orange button and RBG Button may be turned off</span></td><td rowspan="3" style="width: 22.699%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><span style="color: rgb(0, 0, 0); font-size: 14px;">Use remote or phone app to turn light strips on/off for desired effect.</span><p><span style="color: rgb(0, 0, 0); font-size: 14px;">RGB button must be on to select RGB colors</span></p><br><div style="text-align: center;"><br></div></td><td rowspan="3" style="width: 12.8479%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><span class="fr-img-caption fr-fic fr-dib fr-rounded" style="width: 55px;"><span class="fr-img-wrap"><img src="https://uploads.gorgias.io/PG09N6gmbp74j5gK/undefined-27714ce3-178e-414a-be45-d69bf15ba836" style="width: 49px;" class="fr-fic fr-dib" alt="Orange Light Strip"></span></span></td></tr><tr><td style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Orange lights are not on when unit is on</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Orange button on remote may be turned off</span></div></td></tr><tr><td style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Colored lights are not on when unit is on</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">RGB button on remote may be turned off</span></div></td></tr><tr><td style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">One or more light cells are not working on an individual light strip</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">There is a problem with the light strip or LED driver card</span></div></td><td colspan="2" style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Contact support for assistance</span></div></td></tr></tbody></table><p><br></p><p><br></p>

The chart below contains easy solutions for common light issues you may encounter with your Aquafire Pro (AWPR). RGB button must be on to select RGB colors.

Light Issues - Aquafire Pro

Maintenance & Troubleshooting

Buying early in the construction phase? READ ME FIRST

Decoding Aquafire SKUs

Do the inserts make a sound?

Do the inserts provide heat?

Do you sell fireplace surrounds or accessories?

Do I need to waterproof the insert enclosure?

Why we utilize UV-C Technology

Is Aquafire Humidifying?

Intro to Aquafire

Converting STEP files into Revit

Installation Guide

MSRP Pricing

Dimensions, Specs, and Downloads

Aquafire Pro

Aquafire Lite

Aquafire Gatsby

Product Information

How to avoid ceiling light bleed

How to avoid side-light reflections

Light Path Comparisons

Room Air Flow Considerations

Common Set backs

Light Trap Examples

Recommended enclosure finishes

Glass Enclosure Options

Media/Accessory Use on Insert

Design Guidance

How to Install the Direct Plumb Kit

Aquafire Installations without Direct Plumb Kits

How to use the Dry Contact Port

Accessing the Water Connection After Installation

Outdoor Installation Guidelines

Does each insert need their own water connection?

Does each insert need their own power connection?

How do I control multiple inserts?

Installing Multiple Inserts

Installation Guidance

Payment Terms

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Delivery Inspection

Return Policy

Billing & Shipping

General Cleaning for Aquafire and Aquafire Pro

Identifying Serial Numbers

No Flame - Mist Maker Replacement

Low or Uneven "Flame"

Aquafire Pro - Phone App not connecting

Power Issues

Water Issues

Flame Appearance Issues

Light Issues - Aquafire

Remote Control Issues

Brand Guidelines

Photo Assets

Product Resources

Dealer Warranty

Dealer Purchase Agreement

Online Dealer Warranty

Online Dealer Purchase Agreement

Warranties and Purchase Agreements

Dealer Resources

Light Issues - Aquafire ProUpdated a year ago