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<p>The chart below contains easy solutions for common light issues you may encounter with your Aquafire Pro (AWPR)</p><hr><table id="isPasted" style="width: 74%; margin-right: calc(26%);"><thead><tr><th style="width: 28.1921%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Problem</span></div></th><th style="width: 36.261%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Possible Cause</span></div></th><th colspan="2" style="width: 35.2722%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><span style="font-size: 18px; color: rgb(0, 0, 0);">Solution</span></div></th></tr></thead><tbody><tr><td rowspan="3" style="width: 28.1921%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Lights are not on when unit is on</span></strong></div></td><td style="width: 36.261%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Loose connection on light strip(s)</span></div></td><td colspan="2" style="width: 35.2722%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><span style="color: rgb(0, 0, 0);">Check connection on right end of light strip to make sure it is securely connected</span><br></td></tr><tr><td style="width: 36.261%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Possible problem with the light strip or LED driver card</span></div></td><td colspan="2" style="width: 35.2722%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Contact support for further assistance</span></div></td></tr><tr><td style="width: 36.261%; vertical-align: top; background-color: rgb(239, 239, 239); text-align: center;"><span style="color: rgb(0, 0, 0);">Orange button and RBG Button may be turned off</span></td><td rowspan="3" style="width: 22.699%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><span style="color: rgb(0, 0, 0); font-size: 14px;">Use remote or phone app to turn light strips on/off for desired effect.</span><p><span style="color: rgb(0, 0, 0); font-size: 14px;">RGB button must be on to select RGB colors</span></p><br><div style="text-align: center;"><br></div></td><td rowspan="3" style="width: 12.8479%; vertical-align: top; background-color: rgb(97, 189, 109); text-align: center;"><span class="fr-img-caption fr-fic fr-dib fr-rounded" style="width: 55px;"><span class="fr-img-wrap"><img src="https://attachments.gorgias.help/uploads.gorgias.io/PG09N6gmbp74j5gK/undefined-27714ce3-178e-414a-be45-d69bf15ba836" style="width: 49px;" class="fr-fic fr-dib" alt="Orange Light Strip"></span></span></td></tr><tr><td style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Orange lights are not on when unit is on</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Orange button on remote may be turned off</span></div></td></tr><tr><td style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">Colored lights are not on when unit is on</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">RGB button on remote may be turned off</span></div></td></tr><tr><td style="width: 28.1921%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><strong><span style="color: rgb(0, 0, 0);">One or more light cells are not working on an individual light strip</span></strong></div></td><td style="width: 36.261%; background-color: rgb(239, 239, 239); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">There is a problem with the light strip or LED driver card</span></div></td><td colspan="2" style="width: 35.2722%; background-color: rgb(97, 189, 109); text-align: center; vertical-align: top;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0);">Contact support for assistance</span></div></td></tr></tbody></table><p><br></p><p><br></p>

The chart below contains easy solutions for common light issues you may encounter with your Aquafire Pro (AWPR). RGB button must be on to select RGB colors.

Light Issues - Aquafire Pro

Maintenance & Troubleshooting

Help & Troubleshooting

Light Bar

Buying early in the construction phase? READ ME FIRST

Decoding Aquafire SKUs

Do the inserts make a sound?

Do the inserts provide heat?

Do you sell fireplace surrounds or accessories?

Do I need to waterproof the insert enclosure?

Why we utilize UV-C Technology

Is Aquafire Humidifying?

Media/Accessory Use with Aquafire

Installing Multiple Inserts

Learn before you buy

Installation Guide and Manuals

MSRP Pricing

Product Resources

Aquafire Pro

Aquafire Lite

Aquafire Gatsby

Fireplace Overview, Installation, and Owner Resources

Accessing the Water Connection After Install

Room Air Flow Considerations

Light Trap Examples

Glass Enclosure Options

Outdoor Installation Guidelines

Light Trap Examples copy

Room & Environment Considerations

How to avoid ceiling light bleed

How to avoid side-light reflections

Light Path Comparisons

Common Enclosure Dimensions

Recommended enclosure finishes

Converting STEP files into Revit

Designing without a Light Trap

Enclosure Design Tips

Buildout Design Considerations

Installation without Direct Plumb Kits

How to use the Dry Contact Port

How do I control multiple inserts?

Vapor Pure Instruction Manual

Vapor Pure Water Softener

How to Install the Direct Plumb Kit

Direct Plumb Kit

Accessory Assembly & Upgrades

Payment Terms

Lead Times

What are my shipping options?

How much does it cost to ship?

Will I be charged Sales Tax?

Delivery Inspection

Return Policy

Billing & Shipping

General Cleaning for Aquafire and Aquafire Pro

Mist Maker Cleaning or Replacement

Device Maintenance

Identifying Serial Number

Flame Issues - Low or Uneven "Flame"

Flame Issues - Downdrafting

Flame Issues - Smoky / Foggy Appearance

Adjusting the Aquafire Flame

Flame Appearance Troubleshooting

Flame/Vapor

Light Issues - Aquafire

My Lights Won't Turn On

Aquafire Pro - Phone App not connecting

Phone App

Power Issues

My Aquafire is beeping!

Remote Control Issues

Power/Electrical

Water Issues

Water

Brand Guidelines

Photo Assets

Dealer Warranty

Dealer Purchase Agreement

Online Dealer Warranty

Online Dealer Purchase Agreement

Warranties and Purchase Agreements

Professional Resources

Light Issues - Aquafire ProUpdated 6 months ago