In order for all Aquafire models to operate properly and ensure a long, healthy life, they need to be descaled and cleaned regularly. How often will depend on the quality of your water, how often the Aquafires are in operation and if you have a Vapor

In order for all Aquafire models to operate properly and ensure a long, healthy life, they need to be descaled and cleaned regularly. How often will depend on the quality of your water, how often the Aquafires are in operation and if you have a <a class="fr-strong" href="https://www.aquafire.com/products/vapor-pure-filter-softener-system?selling_plan=692756185408&amp;variant=49117901390144" rel="noopener noreferrer" target="_blank">Vapor Pure water softener</a> installed. The Vapor Pure water softener was engineered alongside water quality experts to be specifically used with the Aquafire Original and Aquafire Pro to not only reduce or eliminate water hardness but to also filter out magnesium, iron (which causes &quot;sludge&quot; that accumulates in the tanks and mist makers) and eliminate odors such as chlorine. Without the Vapor Pure water softener, the minerals present in hard water can cling to the electrical components as well as the interior tanks walls which will require increased maintenance, decreased overall performance and ultimately shorten the life of your Aquafire.&#xA0;Cleaning your mist makers and Aquafire system should not be a daunting task! Once practiced, it can be a quick 10-15 minute process.&#xA0;Our recommended cleaning schedule for an Aquafire Original or Aquafire Pro running an average of 20 hours a week with moderate water hardness is:Mist Maker Cleaning: Every 3 monthsWhole Aquafire Cleaning: Every 6 monthsSteps for cleaning only the mist makers:<ul><li id="isPasted">Turn your fireplace off then unplug the mist maker wire from the power port located at each of the large round mist tube housings</li><li id="isPasted">Remove mist maker racks from the mist tubes. For small to moderate scale or buildup, apply a few drops of white vinegar directly onto the white disc at center of mist maker. Let it sit for 3 minutes before rinsing it off and returning the rack to the mist tube. Don&apos;t forget to re-attach the power cord.</li><li id="isPasted">If you notice heavier buildup or visible calcification deposits, follow steps above to remove the mist maker from the mist tube, then remove the 4 screws that attach the mist maker to the rack and soak the mist maker by submerging directly into white vinegar for 10-20 minutes. You can use a soft small brush (toothbrush, paint brush, etc...) to loosen any stubborn deposits. Remember to clean the bottom of the mist maker as well. Take care not to submerge the power cord attached to the mist maker.&#xA0;</li><li id="isPasted">When the soaking period is complete, rinse thoroughly with water. You can use a soft small brush to gently brush the white surface of the mist maker as well as metal casing and the bottom to remove any visible stains. Do not use a stiff bristle brush or a Scotch-brite pad on the mist makers as this can cause permanent damage to them</li><li id="isPasted">Re-attach the mist maker to the rack and then place the mist maker rack back into the mist tube</li><li id="isPasted">Reconnect the mist maker power feed to the power port being sure to push the wire all the way down the slot in the side of the mist tube before putting the cap back on.</li></ul><iframe width="100%" src="https://www.youtube.com/embed/gQx12sy2Npg?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;</iframe> Steps for cleaning the entire system:<ul><li>Turn off the water feed if your unit is direct plumbed.</li><li>Remove all water from both tanks (Main Tank and Mist Maker Tank) with a small wet/dry vac. We recommend this <a href="https://www.amazon.com/CRAFTSMAN-CMXEVBE17250-gallon-Portable-Attachments/dp/B07QXWG93C/ref=sr_1_5?crid=2RGZSY0INLCLW&amp;dib=eyJ2IjoiMSJ9.YuhdCkQeA69W8kRtizBcErUdh9zOZ9zTAXkBA0bQvKMq4UHIr22wihsQ43rkz1LAgGHHLa2XMLCPswVLRwXHeO6IhCsUhqts0Zcgw7yEmhzz7LO0JSNNhBLOOUC94Hi2YqC1aLvo-xxXGbQQAZyJ671Up5pTgkxqiSnpzutX6CsnPb6eTvnWh2rEaUPZv-LglPQZPz8ONQ4kkpZRixhOhOmT1a6Np0NOTyeQEYUzPeM2YBm2oJz8omF5ffd4a1yZPiHPi1RY4wGZN28x-fIQog3c9nVmx4CG8McnbIdFJUE.x_uJTO7Q0_IGAaFp39U_7IRME2_uweAAxEQ951WFHPg&amp;dib_tag=se&amp;keywords=wet%252Bdry%252Bvac%252Bsmall&amp;qid=1781640950&amp;sprefix=wet%252Bdry%252Bvac%252Bsmall%252Caps%252C200&amp;sr=8-5&amp;th=1" target="_blank" rel="noopener noreferrer">brand</a> if you don&apos;t have one on hand. It is a great idea to invest in one as it will make the yearly cleanings a quick and simple process.&#xA0;<ul><li>For Aquafire Pro - you are able to use the flexible fill/drain hose that comes with your Aquafire Pro. Be aware that if you have debris or buildup in your Aquafire tanks, using the drain hose can cause debris to clog drain lines and water pumps as you empty the Aquafire. We recommend always using a wet/dry vac for cleanings.&#xA0;</li></ul></li><li id="isPasted" style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12);">Once the water is out, add approximately 1/2 gallon of vinegar by using your fill/drain hose and pressing the B1 button to run the manual fill cycle or simply pour equal amounts of vinegar directly into the mist tubes being careful not to overfill. The system will have enough in it when the vinegar level in the mist tube is just above the top of the mist maker itself (approx. 2&#x201D;). Overfilling may result in excess vinegar leaking out of the front fans.</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12);">Like the mist maker soak above, let the vinegar sit in the tanks for approx. 10-20 minutes to loosen hard water scaling that may have collected on the float sensors</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12);">Do Not operate the fireplace during this vinegar cleaning process</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12);">After the soak period is complete (and before you drain it), agitate the vinegar in each of the lower tanks to help break up any remaining residue on the float sensors. Do this by raising and lowering the mist maker rack vigorously so you can hear it splashing in the lower tank. Do this 10-15 times in each of the mist tubes in your unit</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12);">For Aquafires produced after 2019 (will not apply to the Premium), you can remove the float sensor from the bottom tank to check for buildup. They can be easily unscrewed from each tank. A pair of long needle-nose pliers is recommended to make it easier. See photo below for location of float sensor removal</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12);"><img src="https://attachments.gorgias.help/PG09N6gmbp74j5gK/hc/JWjXVxG44y6DvMqm/2024081514-eb3f7a99-8edb-42cd-b883-a5e41cb2de4e-screenshot%202024-08-09%20at%204.38.23%E2%80%AFpm.png" style="width: 652px;" class="fr-fic fr-dib"></li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12);">Drain the vinegar using the wet/dry vac.</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12);">Once the vinegar is out, fill the unit with fresh water either by turning the water back on (if permanently plumbed), or by using the hose and fill cycle (B1) button</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin-block-end: 0px !important;">You&#x2019;ll want to fill and drain the entire system twice to ensure that you&#x2019;ve removed all the vinegar and contaminates suspended in the water. After you&#x2019;ve filled the system back up for the 3rd time, go ahead and run the Aquafire as you would normally.</li></ul><iframe width="100%" src="https://www.youtube.com/embed/8Jaj3N2YUKI?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;</iframe> IMPORTANT NOTE: <span id="isPasted" style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); color: rgb(39, 39, 39); font-family: &quot;IBM Plex Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">2-3 days after a cleaning you may experience mist issues. This is most likely caused by leftover debris from your initial cleaning. Debris can continue to slough off days after a deep vinegar clean. This is completely normal! If you continue to experience mist issues, please open the mist tubes, check for debris and re-agitate the mist rack and float sensor. At this point, you may need to flush out the water to rid the tank of debris or complete another full clean. <span style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); display: inline-block; margin-block-end: 0px !important; color: rgb(39, 39, 39); font-family: &quot;IBM Plex Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The more frequently you clean the system, the less likely you are to experience delayed debris after a cleaning. Once you get into a cleaning schedule, mist and float sensor issues should dissipate.

General Cleaning for Aquafire and Aquafire Pro

If you have been enjoying your Aquafire for an extended amount of time, you may notice your "flame" getting lower and lower until it eventually disappears. This is a normal function of all Aquafire Models and signals it is time to replace your mist m

If you have been enjoying your Aquafire for an extended amount of time, you may notice your &quot;flame&quot; getting lower and lower until it eventually disappears. This is a normal function of all Aquafire Models and signals it is time to replace your mist maker(s)!Mist makers are considered a wear item and need to be replace every 2,000 - 3,000 operating hours. This can be extended or shortened based on water quality and maintenance schedules. Testing for a dead mist maker and replacement is a simple process that the average owner can complete.To test for a dead mist maker you will need to swap mist maker racks within your Aquafire.&#xA0;<ul><li>Unplug at least 2 mist makers&#xA0;<iframe width="100%" src="https://www.youtube.com/embed/cJ1LZDUxzu4?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;</iframe></li><li>Swap the racks and plug them back in.&#xA0;</li><li>The non-misting side should follow the mist maker. This is a clear sign that particular mist maker is not functioning properly and needs to be replaced.&#xA0;</li></ul>Replacing them is an easy process, please reference this quick video on the proper way to replace your mist maker<iframe width="100%" src="https://www.youtube.com/embed/4_DM8TfNAqs?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;</iframe>When you are ready to order mist makers, please visit our <a class="fr-strong" href="https://www.aquafire.com/collections/replacement-parts" rel="noopener noreferrer" target="_blank">Replacement Parts Online Store</a>. If you have any questions before ordering, reach out to <a href="mailto:ces@aquafire.com">ces@aquafire.com</a> for assistance!

Mist Maker Cleaning or Replacement

All Aquafire Original (Generation 3 - AWA3) and Aquafire Pro (Generation 3 - AWPR3) come equipped with a 6-month Maintenance Reminder Setting. This setting was already activated when you received your Aquafire. This reminder is to ensure you are stic

All Aquafire Original (Generation 3 - AWA3) and Aquafire Pro (Generation 3 - AWPR3) come equipped with a 6-month Maintenance Reminder Setting. This setting was already activated when you received your Aquafire.&#xA0;This reminder is to ensure you are sticking to a regular maintenance and cleaning schedule. Regular cleaning - see our <a href="https://www.aquafire.com/pages/maintenance" target="_blank" rel="noopener noreferrer">Preventative Maintenance Guide</a> - ensures longevity and efficient operation of your Aquafire.&#xA0;The Maintenance Reminder occurs when you see 3 indictor lights on the control module flash simultaneously. They will flash 8 times and then stop. There is no sound alarm and the flashing does not affect the normal operation of the fireplace. The flashing will occur every time you turn on your Aquafire Original or Aquafire Pro until it is reset.&#xA0;It can be turned off and reset using the instructions below:<ol><li>Press and hold the Water Inlet Button (B1) and the Drain Button (B2) simultaneously for approximately 5 seconds.</li><li>After hearing 4 beep sounds (beep, beep, beep, beep), the maintenance reminder reset is completed and the flashing will cease.</li><li>It will flash again in 6-months, as the next reminder to complete a Preventative Maintenance Cleaning.&#xA0;</li></ol> Aquafire Original (AWA3) Control(B2 will not have a circle button visible but that spot will still flash and can be pressed to reset the maintenance reminder)<img src="https://attachments.gorgias.help/PG09N6gmbp74j5gK/hc/JWjXVxG44y6DvMqm/2026060113-4f6f58bd-9697-4058-8fcf-30f0ff01c334-awa3%20maintenance%20reminder.png" style="width: 300px;" class="fr-fic fr-dib"> Aquafire Pro (AWPR3) Control<img src="https://attachments.gorgias.help/PG09N6gmbp74j5gK/hc/JWjXVxG44y6DvMqm/2026060113-eb15b0c4-4fe1-464a-9e24-15f51643bce3-awpr3%20maintenance%20reminder.png" style="width: 300px;" class="fr-fic fr-dib">

Maintenance Reminder - Info and Resetting Instructions

Please feel free to reach out to our Customer Experience Team via email anytime!

Device Maintenance

General Cleaning for Aquafire and Aquafire Pro

Mist Maker Cleaning or Replacement

Maintenance Reminder - Info and Resetting Instructions