Limited Warranty - Dealer. 1. Limited Warranty CoverageAquaﬁre Inc. (“Aquaﬁre”) warrants to the original end-user purchaser that its water vapor ﬁreplaces and ﬁre feature products (the “Product”) shall be free from defects in materials and workmanshi

Limited Warranty - Dealer 1. Limited Warranty Coverage Aqua&#xFB01;re Inc. (&#x201C;Aqua&#xFB01;re&#x201D;) warrants to the original end-user purchaser that its water vapor &#xFB01;replaces and &#xFB01;re feature products (the &#x201C;Product&#x201D;) shall be free from defects in materials and workmanship under normal use and service for the following periods:Residential Applications:&#xA0;Two (2) years&#xA0;from the date of purchase. Commercial Applications: One (1) year&#xA0;from the date of purchaseThis Limited Warranty applies only to Products purchased through an authorized Aqua&#xFB01;re dealer and is non-transferable, except where otherwise required by applicable law.2. Exclusive Remedy &#x2013; Repair First Policy Repair is the primary and preferred remedy under this Limited Warranty. Before any replacement will be considered, the Online Dealer and/or customer must:<ul><li>Complete all required troubleshooting steps</li><li>Participate in remote diagnostics with Aqua&#xFB01;re Technical Support</li><li>Install replacement components when directed by Aqua&#xFB01;re Technical Support</li><li>Make reasonable e&#xFB00;orts to perform &#xFB01;eld repair as instructed by Aqua&#xFB01;re Technical Support</li></ul> Only if an Aqua&#xFB01;re Technical Support Technician determines, in their sole professional judgment, that the Product cannot be e&#xFB00;ectively repaired in the &#xFB01;eld, will replacement be considered.3. Replacement Authorization Requirements Replacement is not automatic and will only be authorized if all of the following conditions are met:<ol><li>The Product is within the applicable warranty period</li><li>Required troubleshooting and diagnostics have been completed in good faith</li><li>Aqua&#xFB01;re Technical Support determines that repair cannot reasonably be completed in the &#xFB01;eld</li><li>Written replacement authorization is issued by Aqua&#xFB01;re Inc. (email authorization is su&#xFB03;cient)</li></ol>Verbal statements do not constitute authorization. Aqua&#xFB01;re reserves the sole discretion to determine whether repair or replacement is appropriate. 4. No Advance Replacement or Cross-Shipment Aqua&#xFB01;re does not authorize advance replacement, cross-shipment, or shipment of replacement units prior to receipt and inspection of the original unit unless express written authorization is provided by Aqua&#xFB01;re.No Online Dealer, employee, or third party is authorized to promise or imply advance replacement.If an Online Dealer provides a replacement unit to its customer without Aqua&#xFB01;re&#x2019;s prior written approval, Aqua&#xFB01;re shall have no obligation to reimburse the Online Dealer, and the Online Dealer assumes full &#xFB01;nancial responsibility for such action.5. Return Material Authorization (RMA) If replacement is approved, Aqua&#xFB01;re will issue a Return Material Authorization (RMA).<ul><li>No Product may be returned without an RMA.</li><li>Unauthorized returns will be refused and returned at the sender&#x2019;s expense.</li><li>Returned Products must be prepared for shipment in accordance with Aqua&#xFB01;re&#x2019;s packaging and drainage instructions.</li></ul>Failure to properly prepare the unit for return shipment may void warranty coverage.6. Warranty Exclusions This Limited Warranty does not apply to Products that have been damaged or adversely a&#xFB00;ected by:<ul><li>Modi&#xFB01;cation, alteration, tampering, or unauthorized repair.</li><li>Failure to follow installation instructions.</li><li>Improper maintenance, including the use of dirty or contaminated water, mineral scaling, or failure of components (such as fans, vents, or sensors) resulting from the accumulation of dirt, dust, or other debris within the unit.</li><li>Failure to maintain recommended water treatment or &#xFB01;ltration.</li><li>Abuse, negligence, accidental damage, or misuse.</li><li>Normal wear and tear.</li><li>Acts of God, including but not limited to &#xFB02;oods, &#xFB01;res, lightning, or natural disasters.</li><li>Damage caused during transportation by third-party carriers.</li></ul>If shipping damage is evident at delivery, the damage must be reported to the carrier immediately and documented with photographs.Cosmetic issues that do not a&#xFB00;ect functional performance are not covered under warranty.7. Consumable / Wear Components Certain components are considered normal wear items, including:<ul><li>Transducer mist makers</li><li>LED lighting components</li></ul>These items are covered only during initial installation testing. However, if such components are found to be defective during setup or within ninety (90) days from the date of purchase, they will be covered under this Limited Warranty.All Replacement Parts are covered under this Limited Warranty. If a replacement part fails within ninety (90) days from date of purchase, Aquafire will ship an identical part under this Limited Warranty.&#xA0; 8. Costs Not Covered This Limited Warranty does not cover the following costs unless expressly authorized in writing by Aqua&#xFB01;re:<ul><li>Labor costs</li><li>Installation or reinstallation costs</li><li>Removal of installed units</li><li>On-site service calls</li><li>Travel time or technician expenses</li><li>Shipping costs</li><li>Loss of use</li><li>Loss of pro&#xFB01;ts</li><li>Property damage</li><li>Incidental or consequential damages</li></ul>The Online Dealer and/or customer is responsible for all such costs unless otherwise agreed in writing by Aqua&#xFB01;re.9. Limitation of Liability Repair or replacement of the Product, as determined by Aqua&#xFB01;re, shall be the sole and exclusive remedy under this Limited Warranty. Aqua&#xFB01;re shall not be liable for any incidental, indirect, or consequential damages arising from the use of the Product or from any breach of this warranty, except to the extent prohibited by applicable law. Any implied warranties, including merchantability or &#xFB01;tness for a particular purpose, are limited in duration to the term of this Limited Warranty to the extent permitted by law.10. Warranty Claim ProcedureTo initiate a warranty claim, contact Aqua&#xFB01;re Customer Service:Phone: 877-888-4260 Email: <a href="mailto:ces@aquafire.com">ces@aqua&#xFB01;re.com</a>When requesting warranty service, please provide:<ul><li>Product model number</li><li>Serial number</li><li>Customer name</li><li>Address</li><li>City, State, Zip Code</li><li>Contact phone number</li></ul>The above information can be submitted via this link on the Aqua&#xFB01;re website: <a href="https://www.aquafire.com/pages/service-request">https://www.aqua&#xFB01;re.com/pages/service-request</a>Technical Support will guide the troubleshooting and repair process.11. Water Quality RequirementOperation of the Product requires proper water quality and maintenance. Failure to maintain water quality in accordance with the Aqua&#xFB01;re Owner&#x2019;s Manual, including use of recommended &#xFB01;ltration or water softening systems where required, may result in scaling or component damage and may void warranty coverage. The included Vapor Pure&#x2122; Water Softening System must be installed and in operation prior to operating the Aqua&#xFB01;re Vapor Fireplace for this warranty to remain valid. If the installation utilizes an existing whole-house water softening system in lieu of the supplied Vapor Pure&#x2122; system, the brand, model, and technical speci&#xFB01;cations of that system must be submitted to Aqua&#xFB01;re for written approval prior to operation of the appliance. Failure to obtain such approval may void warranty coverage. 12. Consumer Rights For consumers covered by consumer protection laws in their country or jurisdiction of residence, the bene&#xFB01;ts provided by this Limited Warranty are in addition to any rights and remedies provided under applicable consumer protection laws.

Dealer Warranty

Purchase Agreement - Dealer. Congratulations on your purchase of the most advanced Water Vapor Fireplaces available today. Your customers can expect problem free performance by following our simple care and maintenance procedures that will maximize l

Purchase Agreement - Dealer<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Congratulations on your purchase of the most advanced Water Vapor Fireplaces available today. Your customers can expect problem free performance by following our simple care and maintenance procedures that will maximize longevity of the equipment.&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once you have completed our introductory training for customer service and technical support you should be able to diagnose and handle most situations quickly and easily. In those rare events when you experience a problem with the operation of the unit you cannot readily resolve, please contact our customer experience specialist to schedule an appointment with one of our trained and experienced service technicians who can assist you. While we are not able to provide any on-site repairs, we will provide you access to our experienced Online Service Technicians who are able to diagnose, provide you necessary warranty parts, and then during a FaceTime call, guide you through necessary repairs. You will be required to make the physical repairs with the guidance of our technician in real time.&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">AQUAFIRE&#xAE; Fireplaces are designed to be &#x2018;plug and play&#x2019; - almost every part is easily accessible and with the guidance of our technician can be readily replaced or repaired by any lay person - no special skills are required.&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">While many problems are resolved in the first call, if the unit requires replacement parts, it may take 2-3 calls to properly diagnose and complete the repair. We do our best to minimize the time required, but in rare cases this process might take additional sessions. If after a reasonable attempt to repair the unit with your cooperation, our Technician may determine the problem cannot be resolved in the field - this is rare. In this case, if the unit is still under warranty, your Customer Experience Specialist will work with you to arrange a replacement unit and the return of your customer&#x2019;s defective unit.&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please carefully read the replacement policy below for units under warranty which have been deemed by our Technician not repairable in the field:&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Replacement Policy<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If your customer&#x2019;s unit is under warranty and a service technician has advised you that a replacement is necessary, please follow the instructions below. Let us know if you have any questions or concerns. We try to make this as simple and expedient as possible for you.&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">1. If your customer has the original packing materials and crate follow these instructions:&#xA0;<ul><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Completely drain all water from the unit. Please check both tanks - main tank and mist maker tube/tank - for water. We recommend using a small Wet Vac to completely empty the water from both tanks. Leaving even a small amount of water in either tank can cause internal electrical damage which can delay or even void your replacement.&#xA0;</li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Repack the unit into the interior carton using the original packing materials and crate.</li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Be sure to include all accessories and manuals (charging block, remote, drain tubing, etc)</li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Take photos of the interior of the packed carton, then the sealed carton and email these to a Customer Experience Specialist&#xA0;</li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Once received, we will arrange pick up of your unit</li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once the unit is received at our warehouse and inspected, we will send out your replacement unit. In the event the unit arrives damaged due to above procedures not being followed (not shipping related) or any missing components, <span style="color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;" id="isPasted">we will prorate accordingly and issue an invoice to you. We will expect our payment from you, It is your responsibility to settle the matter with your customer.</li><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><span style="color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">A service tech will give your customer a courtesy call on your receipt to ensure the unit is properly set up and working.&#xA0;</li></ul><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">2. If they DO NOT have the original packing materials and crate follow these instructions:&#xA0;<ul><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><span style="color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Upon approval, we will ship the replacement unit to your customer.</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><span style="color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Upon receipt of the replacement unit, your customer can remove the unit and its accessories from the crate and replace it with their original unit and accessories being returned.&#xA0;</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><span style="color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The customer needs to completely drain all water from the unit. Plese check both tanks - main tank and mist maker tube/tank - for water. We recommend using a small Wet Vac to completely empty the water from both tanks. Leaving even a small amount of water in either tank can cause internal electrical damage which can delay or even void your return.&#xA0;</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><span style="color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Take photos of the interior of the crate prior to closing, then of the sealed crate ready for shipment&#xA0;</li><li dir="ltr" style="margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><span style="color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Upon receipt of these photos your Customer Experience Specialist will arrange pick up of the original unit.&#xA0;</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><span style="color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once the unit is received at our warehouse, inspected and determined to be in good condition and all above procedures were followed we will close this case. In the event the unit was damaged due to above procedures not being followed or any missing components, we will prorate accordingly and issue an invoice to you. We will expect our payment from you, It is your responsibility to settle the matter with your customer.</li></ul>

Dealer Purchase Agreement

Limited Warranty - Online Dealer. 1. Limited Warranty CoverageAquaﬁre Inc. (“Aquaﬁre”) warrants to the original end-user purchaser that its water vapor ﬁreplaces and ﬁre feature products (the “Product”) shall be free from defects in materials and wor

Limited Warranty - Online Dealer 1. Limited Warranty Coverage Aqua&#xFB01;re Inc. (&#x201C;Aqua&#xFB01;re&#x201D;) warrants to the original end-user purchaser that its water vapor &#xFB01;replaces and &#xFB01;re feature products (the &#x201C;Product&#x201D;) shall be free from defects in materials and workmanship under normal use and service for the following periods:Residential Applications:&#xA0;Two (2) years&#xA0;from the date of purchase. Commercial Applications: One (1) year&#xA0;from the date of purchaseThis Limited Warranty applies only to Products purchased through an authorized Aqua&#xFB01;re dealer and is non-transferable, except where otherwise required by applicable law.2. Exclusive Remedy &#x2013; Repair First Policy Repair is the primary and preferred remedy under this Limited Warranty. Before any replacement will be considered, the Online Dealer and/or customer must:<ul><li>Complete all required troubleshooting steps</li><li>Participate in remote diagnostics with Aqua&#xFB01;re Technical Support</li><li>Install replacement components when directed by Aqua&#xFB01;re Technical Support</li><li>Make reasonable e&#xFB00;orts to perform &#xFB01;eld repair as instructed by Aqua&#xFB01;re Technical Support</li></ul> Only if an Aqua&#xFB01;re Technical Support Technician determines, in their sole professional judgment, that the Product cannot be e&#xFB00;ectively repaired in the &#xFB01;eld, will replacement be considered.3. Replacement Authorization Requirements Replacement is not automatic and will only be authorized if all of the following conditions are met:<ol><li>The Product is within the applicable warranty period</li><li>Required troubleshooting and diagnostics have been completed in good faith</li><li>Aqua&#xFB01;re Technical Support determines that repair cannot reasonably be completed in the &#xFB01;eld</li><li>Written replacement authorization is issued by Aqua&#xFB01;re Inc. (email authorization is su&#xFB03;cient)</li></ol>Verbal statements do not constitute authorization. Aqua&#xFB01;re reserves the sole discretion to determine whether repair or replacement is appropriate. 4. No Advance Replacement or Cross-Shipment Aqua&#xFB01;re does not authorize advance replacement, cross-shipment, or shipment of replacement units prior to receipt and inspection of the original unit unless express written authorization is provided by Aqua&#xFB01;re.No Online Dealer, employee, or third party is authorized to promise or imply advance replacement.If an Online Dealer provides a replacement unit to its customer without Aqua&#xFB01;re&#x2019;s prior written approval, Aqua&#xFB01;re shall have no obligation to reimburse the Online Dealer, and the Online Dealer assumes full &#xFB01;nancial responsibility for such action.5. Return Material Authorization (RMA) If replacement is approved, Aqua&#xFB01;re will issue a Return Material Authorization (RMA).<ul><li>No Product may be returned without an RMA.</li><li>Unauthorized returns will be refused and returned at the sender&#x2019;s expense.</li><li>Returned Products must be prepared for shipment in accordance with Aqua&#xFB01;re&#x2019;s packaging and drainage instructions.</li></ul>Failure to properly prepare the unit for return shipment may void warranty coverage.6. Warranty Exclusions This Limited Warranty does not apply to Products that have been damaged or adversely a&#xFB00;ected by:<ul><li>Modi&#xFB01;cation, alteration, tampering, or unauthorized repair.</li><li>Failure to follow installation instructions.</li><li>Improper maintenance, including the use of dirty or contaminated water, mineral scaling, or failure of components (such as fans, vents, or sensors) resulting from the accumulation of dirt, dust, or other debris within the unit.</li><li>Failure to maintain recommended water treatment or &#xFB01;ltration.</li><li>Abuse, negligence, accidental damage, or misuse.</li><li>Normal wear and tear.</li><li>Acts of God, including but not limited to &#xFB02;oods, &#xFB01;res, lightning, or natural disasters.</li><li>Damage caused during transportation by third-party carriers.</li></ul>If shipping damage is evident at delivery, the damage must be reported to the carrier immediately and documented with photographs.Cosmetic issues that do not a&#xFB00;ect functional performance are not covered under warranty.7. Consumable / Wear Components Certain components are considered normal wear items, including:<ul><li>Transducer mist makers</li><li>LED lighting components</li></ul>These items are covered only during initial installation testing. However, if such components are found to be defective during setup or within ninety (90) days from the date of purchase, they will be covered under this Limited Warranty.All Replacement Parts are covered under this Limited Warranty. If a replacement part fails within ninety (90) days from date of purchase, Aquafire will ship an identical part under this Limited Warranty.&#xA0; 8. Costs Not Covered This Limited Warranty does not cover the following costs unless expressly authorized in writing by Aqua&#xFB01;re:<ul><li>Labor costs</li><li>Installation or reinstallation costs</li><li>Removal of installed units</li><li>On-site service calls</li><li>Travel time or technician expenses</li><li>Shipping costs</li><li>Loss of use</li><li>Loss of pro&#xFB01;ts</li><li>Property damage</li><li>Incidental or consequential damages</li></ul>The Online Dealer and/or customer is responsible for all such costs unless otherwise agreed in writing by Aqua&#xFB01;re.9. Limitation of Liability Repair or replacement of the Product, as determined by Aqua&#xFB01;re, shall be the sole and exclusive remedy under this Limited Warranty. Aqua&#xFB01;re shall not be liable for any incidental, indirect, or consequential damages arising from the use of the Product or from any breach of this warranty, except to the extent prohibited by applicable law. Any implied warranties, including merchantability or &#xFB01;tness for a particular purpose, are limited in duration to the term of this Limited Warranty to the extent permitted by law.10. Warranty Claim ProcedureTo initiate a warranty claim, contact Aqua&#xFB01;re Customer Service:Phone: 877-888-4260 Email: <a href="mailto:ces@aquafire.com">ces@aqua&#xFB01;re.com</a>When requesting warranty service, please provide:<ul><li>Product model number</li><li>Serial number</li><li>Customer name</li><li>Address</li><li>City, State, Zip Code</li><li>Contact phone number</li></ul>The above information can be submitted via this link on the Aqua&#xFB01;re website: <a href="https://www.aquafire.com/pages/service-request">https://www.aqua&#xFB01;re.com/pages/service-request</a>Technical Support will guide the troubleshooting and repair process.11. Water Quality RequirementOperation of the Product requires proper water quality and maintenance. Failure to maintain water quality in accordance with the Aqua&#xFB01;re Owner&#x2019;s Manual, including use of recommended &#xFB01;ltration or water softening systems where required, may result in scaling or component damage and may void warranty coverage. The included Vapor Pure&#x2122; Water Softening System must be installed and in operation prior to operating the Aqua&#xFB01;re Vapor Fireplace for this warranty to remain valid. If the installation utilizes an existing whole-house water softening system in lieu of the supplied Vapor Pure&#x2122; system, the brand, model, and technical speci&#xFB01;cations of that system must be submitted to Aqua&#xFB01;re for written approval prior to operation of the appliance. Failure to obtain such approval may void warranty coverage. 12. Consumer Rights For consumers covered by consumer protection laws in their country or jurisdiction of residence, the bene&#xFB01;ts provided by this Limited Warranty are in addition to any rights and remedies provided under applicable consumer protection laws.

Online Dealer Warranty

Purchase Agreement - Online Dealer. Congratulations on your purchase of the most advanced Water Vapor Fireplaces available today. Your customers can expect problem free performance by following our simple care and maintenance procedures that will max

Purchase Agreement - Online Dealer<span style="font-size:12pt;font-family:Arial,sans-serif;color:#181818;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Congratulations on your purchase of the most advanced Water Vapor Fireplaces available today. Your customers can expect problem free performance by following our simple care and maintenance procedures that will maximize longevity of the equipment.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#181818;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Once you have completed our introductory training for customer service and technical support personnel you should be able to diagnose and handle most repairs quickly and easily on your own. You will have access to our trained technical support representatives for a period of 6 months following this training. However, In those rare events when you experience a problem with the operation of the unit you cannot readily resolve after this timeline, you may contract with our technical support team to further assist diagnosis and repair of a problematic fireplace. If under warranty we will provide this service free of charge. If outside warranty charges may apply. This will be determined at time of service. While we are not able to provide any on-site repairs, any assistance provided will be virtual utilizing FaceTime calls where our tech can guide you through necessary repairs and diagnosis. You will be required to make the physical repairs with the guidance of our technician in real time.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#181818;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">AQUAFIRE&#xAE; &#xA0;Fireplaces are designed to be &#x2018;plug and play&#x2019; - almost every part is easily accessible and in most instances no special skills are required.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#181818;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please carefully read the replacement policy below for units under warranty which have been deemed by our Technician not repairable in the field:&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Replacement Policy<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If your customer&#x2019;s unit is under warranty and a service technician has advised you that a replacement is necessary, please follow the instructions below. Let us know if you have any questions or concerns. We try to make this as simple and expedient as possible for you.&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">1. If your customer has the original packing materials and crate follow these instructions:&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Completely drain all water from the unit. Please check both tanks - main tank and mist maker tube/tank - for water. We recommend using a small Wet Vac to completely empty the water from both tanks. Leaving even a small amount of water in either tank can cause internal electrical damage which can delay or even void your replacement.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Repack the unit into the interior carton using the original packing materials and crate.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Be sure to include all accessories and manuals (charging block, remote, drain tubing, etc)</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Take photos of the interior of the packed carton, then the sealed carton and email these to a Customer Experience Specialist&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Once received, we will arrange pick up of your unit</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once the unit is received at our warehouse and inspected, we will send out your replacement unit. In the event the unit arrives damaged due to above procedures not being followed (not shipping related) or any missing components, <span style="color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">we will prorate accordingly and issue an invoice to you. We will expect our payment from you, It is your responsibility to settle the matter with your customer.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><span style="color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">A service tech will give your customer a courtesy call on your receipt to ensure the unit is properly set up and working.&#xA0;</li></ul><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">2. If they DO NOT have the original packing materials and crate follow these instructions:&#xA0;<ul><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><span style="color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Upon approval, we will ship the replacement unit to your customer.</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><span style="color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Upon receipt of the replacement unit, your customer can remove the unit and its accessories from the crate and replace it with their original unit and accessories being returned.&#xA0;</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><span style="color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The customer needs to completely drain all water from the unit. Plese check both tanks - main tank and mist maker tube/tank - for water. We recommend using a small Wet Vac to completely empty the water from both tanks. Leaving even a small amount of water in either tank can cause internal electrical damage which can delay or even void your return.&#xA0;</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><span style="color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Take photos of the interior of the crate prior to closing, then of the sealed crate ready for shipment&#xA0;</li><li dir="ltr" style="margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><span style="color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Upon receipt of these photos your Customer Experience Specialist will arrange pick up of the original unit.&#xA0;</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><span style="color: rgb(24, 24, 24); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once the unit is received at our warehouse, inspected and determined to be in good condition and all above procedures were followed we will close this case. In the event the unit was damaged due to above procedures not being followed or any missing components, we will prorate accordingly and issue an invoice to you. We will expect our payment from you, It is your responsibility to settle the matter with your customer.</li></ul>

Online Dealer Purchase Agreement

Please feel free to reach out to our Customer Experience Team via email anytime!

Warranties and Purchase Agreements

Dealer Warranty

Dealer Purchase Agreement

Online Dealer Warranty

Online Dealer Purchase Agreement